This Return Policy explains how you can return products purchased from Squibronocrexau (“we”, “us”, “our”) and how refunds are processed. It applies to purchases made through our website squibronocrexau.ddd. Your statutory rights under the Consumer Guarantees Act 1993 (New Zealand) and other applicable laws are not affected by this policy; you may have additional rights as a consumer.
1. Contact details
For returns and refund requests, please contact us:
Squibronocrexau
45A Paul Matthews Road, Rosedale, Auckland 0632, New Zealand
Email: feedback@squibronocrexau.world
Phone: +64 800 742 762
We will respond to your request within a reasonable time (typically within 2–5 business days) and guide you through the return process.
2. Your statutory rights (New Zealand)
Under the Consumer Guarantees Act 1993, goods must be of acceptable quality, fit for purpose, match their description, and comply with any express guarantee. If they do not, you may be entitled to a remedy (repair, replacement, or refund depending on the failure). This Return Policy is in addition to those rights. Nothing in this policy limits or excludes your statutory rights.
3. Change of mind and 14-day return right
If you simply change your mind (and the product is not faulty), we offer a 14-day return right from the date you receive the product, subject to the following conditions:
- The product must be unused, unopened, and in its original packaging so that we can resell it.
- You must notify us within 14 days of delivery that you wish to return the product and obtain our approval and return instructions.
- You are responsible for the cost of returning the product to us unless we have agreed otherwise (e.g. in the case of an error on our part or a faulty product). We recommend using a trackable delivery method.
- Once we receive the product in acceptable condition, we will process a refund to the original payment method within a reasonable period (typically 5–10 business days). Refunds may take additional time to appear on your card or account depending on your financial institution.
We may refuse a change-of-mind return if the product has been opened, used, or damaged after delivery, or if it is not in resaleable condition.
4. Faulty or incorrect products
If the product is faulty, not as described, or we have sent the wrong item:
- Contact us as soon as possible with your order details and, if applicable, photos or a description of the fault.
- We may ask you to return the product for inspection or we may arrange a replacement or refund without return where appropriate.
- Where return is required, we will reimburse reasonable return postage costs for faulty or incorrect items once we have confirmed the issue. Please keep proof of postage and cost.
- We will provide a full refund or replacement (at your choice where applicable) once we have verified the fault or error. Refunds will be made to the original payment method.
5. How to request a return
To request a return:
- Email us at feedback@squibronocrexau.world (or contact us by phone) with your order number, name, and reason for return.
- We will confirm whether the return is accepted and provide return instructions (e.g. address and any reference number).
- Pack the product securely, ideally in its original packaging, and send it to the address we provide. For change-of-mind returns, use a trackable service if possible.
- Once we receive and inspect the product, we will notify you and process the refund or replacement as agreed.
6. Refund processing
Refunds are made to the same payment method used for the original purchase. We do not charge a restocking fee for returns that comply with this policy. If you paid by credit or debit card, the refund may take 5–10 business days (or more depending on your bank) to appear on your statement. If we are unable to refund to the original method (e.g. card expired), we will contact you to arrange an alternative.
7. Partial refunds
In some cases we may offer a partial refund (e.g. if the product has been opened but is faulty, or if only part of an order is returned). We will agree this with you before processing.
8. Products that cannot be returned
For hygiene and safety reasons, we may not accept returns of certain products once the seal has been broken or the product has been used, unless the product is faulty or not as described. This may include opened supplement bottles or similar. If in doubt, contact us before returning.
9. International orders
If you are located outside New Zealand, return postage and any customs or duties on the returned goods are your responsibility unless the return is due to our error or a faulty product. We will comply with applicable consumer law in your jurisdiction where it applies to distance sales.
10. Disputes
If you are not satisfied with our response to a return or refund request, you may refer the matter to the Disputes Tribunal (New Zealand) or another relevant dispute resolution body. Your rights under the Consumer Guarantees Act 1993 and other laws remain unaffected.
11. Changes to this policy
We may update this Return Policy from time to time. The “Last updated” date at the top of this page will be revised. Changes apply to returns requested after the update. For existing orders, the policy in effect at the time of purchase may apply where relevant.
12. Further information
For our general terms of sale and use of the website, see our Terms of Service. For how we handle your personal data, see our Privacy Policy.